These General Terms and Conditions are intended to regulate the relations between PlantOn Ltd. (hereinafter Operator) on the one hand and visitors to the electronic (internet) Websites and services located on domain www.dfreefood.com (hereinafter Website).
The click on each object, link or button located on the pages of www.dfreefood.com (except the link to the current “Terms and Conditions”) is considered as you accept and agree to these terms.
According to the Law on Consumer Protection and the Law on e-commerce we provide the following information for free:
Name of the Operator: PlantOn Ltd.
Headquarters and management address: Bulgaria, Sofia 1225, 22 Parva Balgarska armia Str.
Contact information: Bulgaria, Sofia 1225, 22 Parva Balgarska armia Str.
E-mail address: [email protected]
Commercial Register: VAT BG205447231
Commission for Protection of Personal Data – address: Sofia, 15 “Ivan Evstratiev Geshov”Str., tel .: (02) 915 35 15, fax: (02) 915 35 25, e-mail: [email protected], Website: www.cpdp.bg;
Commission for Consumer Protection – address: 1000, Sofia, 4A “Slaveykov” Square, floor 3, 4 and 6, tel .: (02) 980 25 24, fax: (02) 988 42 18; Hotline: 0700 111 22; Website: www.kzp.bg.
The terms used in these General Terms shall have the following meanings:
“Website” – web resource, accessible through its unified address www.dfreefood.com, containing files, programs, text, sound, picture, image or other materials and resources.
“Operator” – PlantOn Ltd. is the Operator of the means of distance communication within the meaning of Art. 54, Paragraph 4 of the Law on Consumer Protection in the publication of Goods / Services and the acceptance of orders from Visitors.
“Product / Service” – specific product or service published on the Website, subject to Contract for distance selling within the meaning of Art. 48 Paragraph 1 of the Law on consumer protection.
“Order” – Statement by the visitor through the use of the technical resource of the Website for purchasing Product / Service.
The Operator may modify these General terms for use at any time by publishing their new version, specifying the date of execution of the amendments and their date of entry into force. For services rendered prior to the date of entry of the modifications will apply the current at this time Terms and Conditions.
The Website is an online platform for promoting Goods / Services provided by the Operator to the Website visitors through publication of offers. The visitors to the Website are given the opportunity to familiarize themselves with the Goods / Services and by using the technical resources of the Website to place an order.
The services offered to the visitors through the Website are free for them.
The Consumers pay only the price of the purchased Goods / Services and the delivery fees.
www.dfreefood.com has the right to change the prices published on the Website, without prior notification to Users. In case of technical errors in published prices www.dfreefood.com has the right to cancel the order and does not owe compensation in any way to the User.
The Operator does not guarantee the truthfulness, accuracy or reliability of any materials contained in the Website.
All materials are intended for information only and do not constitute advice on the purchase of the Goods / Services.
The Operator does not guarantee uninterrupted and totally reliable access to the Website and assumes no responsibility for any loss or damage arising from problems accessing the Website. The Operator reserves the right to stop the Website at any time without giving reasons, including but not limited to updates, upgrades or maintenance and is not responsible for such suspension.
www.dfreefood.com does not want to receive confidential or protected information from Visitors. Any information a visitor optionally sent to www.dfreefood.com is considered a non-confidential and non-proprietary.
The personal information that users voluntarily sent to the Website to order Goods / Services, is protected by the Regulation (EU) 2016/679 (EU GDPR).
The personal data held by the Operator will be used solely for the purposes for which the date is given and will not be provided to third parties without the user’s consent, except when this is required under applicable law (the Law on Electronic Communications, Criminal Procedure Code, etc.).
Given the use of the Website the User agrees:
– To provide true, actual and complete information about himself when filling out the registration form or the order form without registration;
– If necessary, to change this information in order to keep its faithfulness;
– To take all measures to protect his password;
– Not to submit fictitious or invalid requests;
– To pay the ordered Goods / Services before or upon delivery, including transport costs;
– Not to pretend to be another person or representative of a legal person or group who is not authorized to represent;
Given the use of the Website the User has the right:
– to access to his order. Each order can be confirmed in a phone call or email from the contact details provided by the Customer;
Orders are accepted on the Website 24 hours per day, including on weekends and on official holidays, but are processed in the first working day following the weekends and the holidays.
All prices include VAT and are not subject to change from the time of order until the payment.
The execution of your order can be prevented by any of the following reasons:
– No / Wrong telephone contact with the consumer.
– One or all of the goods ordered are not available; in this case the Operator will contact the User as soon as possible.
– The User has provided no address or wrong or incomplete shipping address.
Each order from the Visitor at www.dfreefood.com has the power of contract for distance selling within the meaning of Art. 48 Paragraph 1 of the Law on Consumer Protection between the two countries, and the completion of the request has the power of expression of will by the Customer to conclude the contract.
When the User orders a product, it is added to the cart. When the User clicks on it he will see all the products and quantity ordered. To send his order the User must enter his account, make a new registration or use the quick order. Entered data is needed for the Operator to proceed the Order.
An order for products can be made by e-mail and phone listed in the Contacts.
If the User wishes to cancel the order that he already made, he must contact the Operator within an hour of his order by email or phone.
For each product purchased the User can receive an invoice if he requests an invoice within 5 days of the Order. This requires the User to fill in all the necessary data in the Invoice data fields or send an e-mail to [email protected]. The invoice will be sent together with the goods or via e-mail.
Orders for delivery in Bulgaria
Orders for delivery in Bulgaria are completed within one to two business days, depending on the chosen delivery method of delivery, chosen courier and Service schedule of the courier. Usually, for orders made by 14:00 pm the Operator process them within the same working day.
Payment for orders in Bulgaria
Orders for delivery in Bulgaria could be paid in the following ways:
1. Payment in the office of the Operator upon receipt of goods.
2. Cash on Delivery (COD): upon receipt of goods the User pays the amount due for the goods + shipping costs.
4. PayPal payments – the e-mail for payment to PlantOn Ltd. is [email protected].
Payment for orders outside Bulgaria
Orders for delivery outside Bulgaria could be paid in the following ways:
1. PayPal payments – the e-mail for payment to PlantOn Ltd. is [email protected].
2. Payment in the office of the Operator before shipment of the goods.
The delivery cost depends on the order quantities and is subject to further confirmation from the Operator. The User will be informed about the expected delivery costs of the Order before the shipment is dispatched.
Return of purchased goods
The User has the right to return the products purchased by him within 14 working days from the date of its purchase in accordance with the provisions of art. 50 of the CPA. For this purpose, the object of the contract must be in its original packaging, without traces of use or violation of presentation of the goods. The costs for returning the goods are paid by the User.
If any provision of these Terms and Conditions becomes invalid by a judgment, the rest remains in force.
Sofia Approved by:
January, 1st 2019